Electronic Payment Systems PM

There are 2 openings, one is in Austin, TX and the other is in Denver, CO. For the ideal candidate that meets 100% of the qualifications, we do have a relocation allowance. Please send resume, availability, and salary requirements as soon as possible. Experience with EPS, EBT, EPC, ECC, and/or WIC are a must.


Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

May perform one or more of the following:



Functional Description:



General Summary:

This position is responsible for overseeing the implementation and ongoing relationship/solution management of Electronic Payment Systems (EPS) for state and local solutions including Electronic Payment Card (EPC), Electronic Benefits Transfer (EBT), Electronic Child Care (ECC) and Electronic Women, Infant, and Children (EWIC).



Essential Job Functions:

· Provides leadership implementing and managing new and existing EPS state contracts with varying degrees of complexity. Oversees the project/relationship from initiation through delivery, interfacing with customer stakeholders and EPS business and technical resources.

· Primary customer interface for all aspects of the project and ongoing contact relationship.

· Prepares and manages project implementation plans/schedules, project budget, and profit and loss.

· Conducts onsite visits throughout the implementation to assess project status, assist in solution build, and to provide education and support.

· Coordinates between customer and all EPS team members to ensure successful implementation.

· Conducts weekly conference calls with customers and prepares status reports.

· Works with customers to troubleshoot system functionality issues.

· Builds key performance indicators and reports for customers.

· Analyzes data received from customer/system to troubleshoot system problems/operation.

· Other related duties as assigned.



Knowledge, Skills and Abilities:

· 3 - 5+ years of progressively responsible project management experience. Demonstrated professional skills and commitment as well as the ability to initiate, maintain, and sustain successful relationships with customers, to establish customer rapport and to persuasively present and represent ACS’s business capabilities.

· Experience with budget and/or P&L management responsibilities.

· Excellent coaching, counseling and facilitation skills

· Ability to make operational decisions in a fast-paced, high-stress environment

· Proven experience in leadership, motivation, team building, and employee involvement

· Broad knowledge of customer service principles and techniques

· Ability to remain calm and exercise tact and diplomacy in researching and resolving customer complaints and in dealing with employees

· Ability to work independently with only general management direction

· Demonstrated strong organizational, multi-tasking, and interpersonal communication skills along with proven negotiation and client relationships skills.

· Commitment to quality and personal ethics

· Knowledge of Microsoft Word, Excel, PowerPoint, and Project software



Education and Typical Years Experience

· Bachelor degree or equivalent work experience, preferably in computer or payments related field. Minimum of three years experience in implementing and managing large scale complex implementations as project or program manager.

· Experience in Electronic Payment Card (EPC), Electronic Benefits Transfer (EBT), Electronic Child Care (ECC) and Electronic Women, Infant, and Children (EWIC) preferred.

· Strong organizational skills including the ability to plan, direct, organize, prioritize, and control business operations.

· Personal integrity and demonstrated commitment to sound, ethical, moral and legal business standards and practices. Adaptability to changing requirements dictated by industry and the ACS team environment. Must be an excellent multi-tasker and have exceptional interpersonal skills.

· Project Management Certification (PMP) a plus